Privacy Policy

This policy is only applicable to the photovoltaic products or services and related mobile applications, websites, applets and other channels operated by Shenzhen Skyworth Photovoltaic Technology Co., Ltd. (address: Room 0801, Building C, Block 5, Huaqiang Creative Park, Biyan Community, Guangming Subdistrict, Guangming District, Shenzhen, China) and its existing and future subsidiaries, branches or other related parties (hereinafter referred to as "us" or "SKYWORTH PV") from time to time.

Please be informed that once you sign the "SKYWORTH PV Energy Management Platform Personal Information Protection and Privacy Policy" (hereinafter referred to as "this policy") by clicking and agreeing online, this policy constitutes an agreement between you and us. If you have any questions, opinions or suggestions, please contact us through the contact information in Section 10 of this policy.

Our product is developed based on DCloud uni app (5+App/WiP2App). During application operation, we need to collect your MAC address, software installation list, Bluetooth address, device unique identification code (IMEI/Android ID/DEVICE-ID/IDFA, SIM card IMSI information, OAID) to provide statistical analysis services. We also improve performance and user experience through application startup data and abnormal error log analysis, providing better services for users.

• Subject name: oaid sdk, MSA Mobile Security Alliance SDK, Digital Heaven SDK
• Behavior name: Obtain OAID
• Behavior scope: After application startup
• Behavior purpose: To provide statistical analysis services and improve performance and user experience through application startup data and abnormal error log analysis, providing better services for users
• Application Name: SKYWORTH PV
• Developer Name: Shenzhen Skyworth Photovoltaic Technology Co., Ltd.

This policy will help you understand the following

1. How do we collect and use your personal information
2. How do we manage and protect your personal information
3. How do we use cookies and similar technologies
4. How do we handle children's information
5. Legal Basis for Data Processing
6. Your rights
7. How can your personal information be transferred globally
8. Declaration of Third Party Liability
9. How to update this policy
10. How to contact us

We deeply understand the importance of personal information to you and will do our best to protect the security and reliability of your personal information. We are committed to maintaining your trust in us and protecting your personal information. At the same time, we promise to take corresponding security measures in accordance with mature industry security standards to protect your personal information.

Please carefully read and understand this policy, especially the content highlighted in bold, before using our products and/or services.

1. How do we collect and use your personal information

1.1 How do we collect your personal information

SKYWORTH PV uses a third-party server, Tencent Cloud, to collect your personal information.

Personal information refers to various information related to identified or identifiable natural persons recorded electronically or in other ways, excluding anonymized information. When you use SKYWORTH PV products and services or interact with us, we may collect your personal information. The specific types of data collected will vary depending on the products and services you use and the interactions you have with us.

You are not required to provide personal information to SKYWORTH PV, but in some cases, if you choose not to provide it, SKYWORTH PV may not be able to provide you with relevant products or services, nor respond or solve the problems you encounter. We will only collect and use your personal information for the purposes described in this policy,The personal information we may collect includes：

1. The information you provided to SKYWORTH PV

(1) Account registration information.
When registering an account, we will ask you to provide corresponding personal information, including your name, account, password, email, contact phone number, institution name, etc.

(2) Personal contact information.
When you contact us, provide us with opinions, suggestions or inquiries, participate in our online and offline activities, subscribe to marketing materials, etc., you can leave your contact information, including your name, company name, email, phone number, etc.

(3) Agent application.
When applying to become an agent, we will require you to provide corresponding company information, including your name, email, institution name, country, state/province/region/city, detailed address, postal code, contact phone number, etc.

2. Information obtained during your interaction with us or use of our products and services

(1) Equipment and network information.
We will collect relevant information about your device when using SKYWORTH PV products and services, such as device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, and other technical information that may vary depending on the product.

(2) Interactive record information.
This type of information will be directly submitted to us by you when you use our website, products or services, and interact with us. For example, the information requests you provide to us, including the query information you enter or the questions or information you provide to obtain customer service support. Your communication records, whether online or through phone calls, emails, or participation in online and offline activities.

(3) Log information.
When you use SKYWORTH PV's products and services or view content provided by SKYWORTH PV, SKYWORTH PV will automatically collect and store necessary log information, such as service access time, page path visited, client IP address, event information (such as errors, crashes, restarts, upgrades), etc.

3. Third party source information and public information

Where permitted by law, we may also obtain relevant data from public and commercial third parties or public sources, such as purchasing statistical data from other companies to support our services.

SKYWORTH PV may also collect and use non identifying data. Non identifying data refers to data that cannot be used to determine an individual's identity. For example, SKYWORTH PV will collect and summarize statistical data, such as website traffic. The purpose of SKYWORTH PV collecting this data is to understand how users use their website, products, and services. Through this, SKYWORTH PV can improve its services and better meet customer needs. SKYWORTH PV may independently decide to collect, use, process, transfer or disclose non identifying data for other purposes. We will do our best to isolate your personal information and non identifying data, and use these two types of data separately. If personal information is mixed with non identifying data, it will still be considered as personal information processing.

1.2 How to use your personal information

We may use your personal information for the following purposes：

(1) Create an account.
Customers interested in SKYWORTH PV products and services can create a SKYWORTH PV account. This account can provide identity authentication and permission management for you when using SKYWORTH PV product services to protect the security of products and services; Contact you, send you important notifications, etc. To create an account, we will collect the personal information you provide to us, including the name, account number, password, email, contact phone number, country or region, and detailed address you enter.

(2) Responding to your interactive request.
When you visit our website, participate in online or offline activities, request changes or provide the information you request (such as marketing materials, white papers, subscription to electronic magazines for products or services), and contact us regarding any issues or product information (such as providing technical support, offering opinions, suggestions, inquiries, etc.),We will collect the following information from you：

If you do not wish to receive such information, you can unsubscribe at any time according to SMS prompts or other methods we provide.

2.Other situations: troubleshooting errors when you choose to send us error details; Protect the security of our products, services, and customers or users, and implement and improve our loss prevention and anti fraud plans; Comply with and enforce applicable legal requirements, relevant industry standards, or our policies.

2. How do we manage and protect your personal information

2.1 Sharing

We will not share your personal information with any company, organization, or individual other than Shenzhen Skyworth Photovoltaic Technology Co., Ltd. and financial companies responsible for certain businesses (if any) and their affiliated companies, except for the following situations. We will only share your personal information for legal, legitimate, necessary, specific, and clear purposes, and will only share personal information necessary for providing services.

1.Share your personal information with authorized consent. We will inform you of the purpose of sharing your personal information, the type of data recipient, and the possible consequences, and obtain your authorization and consent.
2.We may share your personal information with external parties in accordance with laws and regulations, litigation dispute resolution needs, or as required by administrative or judicial authorities in accordance with the law.
3.Within the scope permitted by laws and regulations, it is necessary to share your personal information in order to protect us, our affiliated companies or partners, you or other users, or the public interest, property or safety from harm.
4.Please click here to view the directory of third-party SDKs integrated into our products, in order to understand the identities of third-party SDKs that may obtain your information, the relevant service providers, the scope of the information they collect or obtain from you through us, and the purpose of use. We will conduct technical testing and behavioral audits on such partners or service providers from time to time, and require them to comply with the cooperation legal agreement to ensure that they collect and use data in accordance with the law, regulations, and agreements to the maximum extent possible.

2.2 Storage

1.Storage location: Personal information collected and generated by us in the European Union will be stored within the EU. If we need to provide your personal information to overseas institutions due to business needs, we will comply with relevant laws, regulations, and industry regulatory authorities, and obtain your authorization and consent.
2.Storage period: We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless there is a mandatory retention requirement by law. We mainly refer to the following standards to determine the storage period of personal information, and the longer one shall prevail:
3.Complete the business functions of the products and/or services that you agree to use;
4.You agree to a longer retention period;
5.Do we have any other special agreements with you regarding retention periods;
6.Do laws and regulations require or stipulate longer deadlines. For example, due to the legal limitation period for litigation, in order to cope with potential disputes in the future, we may need to retain some basic information during this period as evidence materials that may be used in the future.

2.3 Public disclosure

SKYWORTH PV usually does not disclose your personal information to the public, except in the following scenarios：

1.In cases where certain services are provided by authorized partners of SKYWORTH PV, SKYWORTH PV will share your personal information with such partners as described in this policy. For example, if we entrust our partners to represent SKYWORTH PV in handling hotlines, sending emails, providing technical support, etc., we will require our partners to only use your personal information to provide services on behalf of SKYWORTH PV to you;
2.We may disclose personal information between affiliated companies of SKYWORTH PV. We will only disclose your information within SKYWORTH PV's affiliated companies for specific, clear, and legal purposes, and will only disclose information necessary for providing services;
3.SKYWORTH PV may also disclose your personal information to relevant law enforcement agencies or other government agencies in accordance with applicable legal requirements or in response to legal procedures. In some jurisdictions, if SKYWORTH PV is involved in restructuring, merger, bankruptcy, and liquidation litigation, your personal information may also be disclosed to the counterparty.
4.SKYWORTH PV will also disclose your data in situations where there is a reasonable need, such as for the execution of contracts and when we believe it is necessary and appropriate to prevent bodily harm or property damage, or to investigate possible or actual illegal activities.

2.4 protect

6.We have implemented industry standard security measures to protect the personal information you provide, preventing unauthorized access, public disclosure, use, modification, damage, or loss of data. We will take all reasonable and feasible measures to protect your personal information. For example, we will use encryption technology to ensure the confidentiality of data; We will use trusted protection mechanisms to prevent data from being maliciously attacked; We will deploy access control mechanisms to ensure that only authorized personnel can access personal information; We will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.
7.If all or part of the services we provide cease operation, we will inform you through announcements or other forms, and at the same time stop the collection of your personal information by related products or services to protect your personal information security. If all or part of our business is interrupted due to various reasons such as technical failures, network attacks, natural disasters and accidents, human factors, etc., we will take emergency response and recovery measures to respond, restore services as soon as possible, and properly protect your personal information.
8.We will protect your personal information security in accordance with industry recognized network security and privacy protection evaluation and certification requirements, such as the national network security level protection and IS027001 information security protection certification standards.
9.We will take all reasonable and feasible measures to ensure that we do not collect irrelevant personal information.
10.Please understand that due to technological limitations and potential malicious attacks, unexpected situations that we cannot reasonably foresee, prevent, avoid, or control may occur. The Internet is not an absolutely secure environment. Please use complex passwords to help us protect your account.
11.If a personal information security incident occurs, we will promptly inform you of the relevant information of the incident through telephone, push notifications, or other means in accordance with the requirements of laws and regulations, or adopt reasonable and effective methods to publish announcements. At the same time, we will also report the handling of personal information security incidents in accordance with regulatory requirements.
12.Anti fraud and transaction security protection: In order to prevent fraud, verify user identity, prevent account theft or other fraudulent activities, maintain transaction security and your property security, we need to collect network information of your device, including IP address, MAC address, IMEI and Android ID, port and other related device information, to check whether your device has been stolen and monitor abnormal account behavior; In addition, we will verify your identity with third-party anti fraud service providers to determine if the user is at risk of fraud and obtain an anti fraud assessment report.

3. How do we use cookies and similar technologies

We may use cookies and similar technologies, as follows：

3.1 Cookie

To ensure the normal operation of the website, we sometimes store small data files called cookies on computers or mobile devices. Cookie. It is a type of plain text file stored on a computer or mobile device on a network server. Cookie. The content can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookie. Usually includes identifiers, site names, as well as some numbers and characters. With the help of cookies, websites can store data such as user preferences or items in their shopping baskets.

The purpose of Skyworth Jiangsu to enable cookies is the same as that of most websites or Internet service providers, that is, to improve the user experience. With the help of cookies, websites can remember a user's single visit (using session cookies) or multiple visits (using persistent cookies). With cookies, websites can save settings such as computer or mobile device language, font size, and other browsing preferences. This means that users do not need to reconfigure their preferences every time they visit. If a website does not use cookies, it will consider the user as a new visitor every time they open a webpage. For example, if you log in to a website and then go to another webpage, the website will not recognize you and you will be logged out again. SKYWORTH PV will not use cookies for any purposes other than those stated in this policy. You can manage or delete cookies according to your preferences. For more information, please refer to About Cookies. You can clear all cookies saved on your computer, and most web browsers have a feature to block cookies. But if you do so, you will need to personally change the user settings every time you visit our website. For more information on how to change browser settings, please visit the following link: Internet Explorer,Google Chrome,Cookies - Information that websites store on your computer | Firefox Help Safari Security and privacy - Opera Help

3.2 Website beacons and pixel tags

In addition to cookies, we also use other similar technologies such as website beacons and pixel tags on our website. For example, the email sent by SKYWORTH PV to you may contain a click URL that links to the content of the SKYWORTH PV website. If you click on the link, SKYWORTH PV will track this click to help us understand your product and service preferences and improve customer service. A website beacon is typically a transparent image embedded in a website or email. By using pixel tags in emails, we can determine whether the email has been opened. If you do not want your activities to be tracked in this way, you can unsubscribe from SKYWORTH PV's mailing list at any time.

By using our website, you agree to the use of cookies, website beacons, and pixel tags as described above.

3.3 SSL or TLS encryption program

For security reasons and to protect the transmission of confidential content (such as purchase orders or queries you submit to our website operator), this website will use SSL or TLS encryption programs. You can check whether the address line of the browser has switched from "http://" to "https://" and whether there is a lock icon in the browser address bar to identify encrypted connections.

After enabling SSL or TLS encryption, third parties will not be able to read the data you transmit to us.

4. How do we handle children's information

Our products, website, and services are primarily aimed at adults. Children are not allowed to create their own user accounts without the consent of their parents or guardians.

For cases where personal information of children is collected with the consent of parents, we will only use or disclose this data when permitted by law, with the explicit consent of parents or guardians, or when necessary to protect the child.

Although local laws and customs define children differently, we consider anyone under the age of 14 as a child.

If SKYWORTH PV discovers that it has collected personal information of children without obtaining verifiable parental consent in advance, it will try to delete the relevant data as soon as possible.

5. Legal Basis for Data Processing

If you agree to the data processing, we will process your personal data in accordance with Article 6 (1) (a) of GDPR or Article 9 (2) (a) of GDPR. If the data is of a special category, it will be processed in accordance with Article 9 (1) of GDPR.

If you have explicitly agreed to the transfer of personal data to third-party countries/regions, we will also process the data in accordance with Article 49 (1) (a) of GDPR.

If you have agreed to us storing cookies or accessing information on your terminal device (such as device fingerprints), the data will also be processed in accordance with Article 25 (1) of the TTDSG. You can withdraw this consent at any time.

If your data is necessary for the performance of the contract or the execution of pre contract measures, we will process your data in accordance with Article 6 (1) (b) of GDPR. In addition, if your data is necessary to fulfill legal obligations, we will process it in accordance with Article 6 (1) (c) of GDPR. In addition, according to Article 6 (1) (f) of GDPR, we may process data based on our legitimate interests.

6. Your rights

As a website user, GDPR grants you specific rights regarding the processing of personal data.

1.Access rights
According to Article 15 of GDPR, you have the right to request us to confirm whether we are processing your personal data, and if we are processing your personal data, you also have the right to access this personal data and information.

2.Correction and erasure rights
According to Article 16 of GDPR, you have the right to request the controller to promptly correct inaccurate personal information about you, and if necessary, to request the supplementation of incomplete personal information. According to the reasons listed in Article 17 of GDPR, you also have the right to request the controller to promptly erase this data.

3.Restriction of processing rights
According to Article 18 of GDPR, you have the right to restrict the processing of your data.

4.Right to data portability
According to Article 20 of GDPR, you have the right to request the reception of your personal data in a structured, common, and machine-readable form, and to request the transfer of this data to third parties.

5.Right to object
If the data is processed in accordance with Article 6 (1) (e) or (f) of GDPR, you have the right to object to the processing of your personal data at any time based on your special circumstances. This provision also applies to any data collection based on these regulations. If you object, we will no longer process your relevant personal data unless we have compelling reasons for the processing of your data that are more important than your interests, rights, and freedoms, or for the purpose of asserting, exercising, or defending legitimate rights (in accordance with Article 21 (1) of GDPR). If your personal data processing is used for direct advertising purposes, you have the right to object to the processing of your relevant personal data for such advertising purposes at any time. This also applies to the collection of information related to such direct advertising. If you object, your personal data will no longer be used for direct advertising purposes (in accordance with Article 21 (2) GDPR).

6.Right to complain
According to Article 77 of GDPR, if you believe that the processing of your data violates data protection laws, you have the right to submit a complaint to the competent authority. You are particularly entitled to exercise the right to submit a complaint in the member state where your place of residence, workplace, or suspected infringement occurred.

7. How can your personal information be transferred globally

SKYWORTH PV is a multinational company, which means that the personal information collected by SKYWORTH PV may be processed in the country/region where you use the product or service, in other countries/regions where SKYWORTH PV or its affiliates, subsidiaries or service providers, business partners have institutions, or subject to access from these countries/regions. The data protection laws in these countries/regions may vary. In such cases, SKYWORTH PV will take measures to ensure that the data we collect is processed in accordance with the requirements of this policy and applicable laws. When the personal information of data subjects located in the European Union is transferred to countries or regions with equivalent data protection levels that are not recognized by the EU, SKYWORTH PV will use various legal mechanisms, such as signing standard contract terms approved by the European Commission or requesting your consent for cross-border transfer of personal information, or implementing security measures such as data anonymity before cross-border data transfer. You can obtain a copy of the EU standard contract terms by clicking here. The personal information collected and processed during our operations within the European Union will be stored within the EU.

8. Declaration of Third Party Liability

To ensure a smooth browsing experience, you may receive content or network links from third parties (hereinafter referred to as "third parties") outside of SKYWORTH PV and its partners. SKYWORTH PV has no control over such third parties, and you can choose whether to access the links, content, products, and services provided by the third parties.

SKYWORTH PV cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to third parties, please refer to their privacy protection policies. If you find that these third-party created web pages or third-party developed applications pose risks, we recommend that you terminate the relevant operations in a timely manner to protect your legitimate rights and interests.

9. How to update this policy

Our policies may change from time to time.

Without your explicit consent, we will not diminish the rights you are entitled to under this policy. We will post any changes made to this policy on this page. For significant changes, we will also provide more prominent notifications (including for certain services, we may contact you through pop ups, system push notifications, SMS, etc. to explain the specific changes in policies).

The significant changes referred to in this policy include but are not limited to：

1.Our service model has undergone significant changes. Such as the purpose of processing personal information, the type of processing of personal information, and the way in which personal information is used;
2.We have undergone significant changes in terms of control and other aspects. Changes in ownership caused by mergers and acquisitions;
3.The main recipients of personal information sharing, transfer, or public disclosure have changed;
4.There have been significant changes in your right to participate in personal information processing and the way you exercise it;
5.When the responsible department, contact information, and complaint channels for handling personal information security change;
6.When the personal information security impact assessment report indicates the existence of high risks.

We will also archive the old version of this policy for your reference.

10. How to contact us

If you have any privacy complaints or questions, please contact Skyworth Data Protection Officer at: service@solavita.com . Normally, we will reply within fifteen working days. If you are not satisfied with our response, especially if our personal information processing behavior has harmed your legitimate rights and interests, you can also file a complaint or report to the relevant regulatory authorities.